Knowledge Base
VOIP Integration
Call Recording
The Call History App in Boomea allows you to review and listen to your call recordings. This feature must be enabled by your verified VoIP integrator or you will not see the call recording icon on the left-hand side of Boomea. The header allows you to search your call recordings by date,...
26 Jul, 2019
Call History
The Call History App in Boomea allows you to review your call history, including inter-office (extension to extension) calls. This feature must be enabled by your verified VoIP integrator or you will not see the call history icon on the left-hand side of Boomea. The header allows you to...
26 Jul, 2019
Call Center Console
The Call Center Console App in Boomea allows you to monitor, in real time, the operations of your call center. This feature must be enabled by your verified VoIP integrator or you will not see the call center console icon on the left-hand side of Boomea. Using the drop down, select the queues...
26 Jul, 2019
Voicemail
Boomea incorporates a voicemail page which allows a user to easily view and listen to any voicemails that they have. This feature must be enabled by your verified VoIP integrator or you will not see the voicemail app icon on the left-hand side of Boomea. Once the voicemail app is selected, you...
26 Jul, 2019
Presence
View Presence Group Phone presence allows you to see, in real time, whether other users in your account are on the phone. This feature must be enabled by your verified VoIP integrator or you will not see the presence icon on the right-hand side of Boomea. To set up your presence groups, select...
26 Jul, 2019