The Remote support chat feature is designed to allow a Magoo technician to chat with the machine operator while a remote session is active, or to request a remote session with the user. This feature is unavailable when a remote session is disconnected.
Magoo control (remote access) is displayed as a white Magoo shield within the service tray. Magoo Managed Services Agent is displayed as a blue Magoo shield within the service tray. Managed customers should use the blue shield for service tickets and requests.
A remote session is where a Magoo technician takes remote control of your system, as if he/she was directly in front of the machine.
How to request support or start a ticket:
* Indicates the preferred method of initiating a ticket. These tickets are quickly monitored for after hours, holidays, and weekend responses.
How to tell if a technician is connected:
How do I delete the Magoo Control tool:
Please request removal by completing a service ticket. This tool may be associated with a company subscription or service. A Magoo technician will remove the tool within 72 hours.
Unattended Chat Window (Image)
Article ID: 161
Last updated: 27 Feb, 2020