Request error ((35, 'schannel: failed to receive handshake, SSL/TLS connection failed'))

Article ID: 92
Last updated: 08 May, 2019

Request error ((35, 'schannel: failed to receive handshake, SSL/TLS connection failed'))

Files Cloud relies on TLS version 1.1 and 1.2. In order to resolve this erre, these protocols need to be enabled on all machines under Windows 7 that connect to the Files Cloud Services.

Windows 7 supports TLS 1.1 and TLS 1.2. Howsever, these protocol versions are not enabled on Windows 7 by default. On Windows 8 and higher, these protocols are enabled by default.

To enable TLS 1.1 and TLS 1.2 on Windows 7:

Import the following registry keys:
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"DisabledByDefault"=dword:00000000
 
Alternatively, download TLS 1.x on Windows 7.zip and double-click to import the file: Enable TLS 1.x on Windows 7.reg.
This article was:   Helpful | Not helpful Report an issue


Article ID: 92
Last updated: 08 May, 2019
Revision: 1
Views: 261
print  Print email  Subscribe email  Email to friend share  Share pool  Add to pool
Prev     Next
Support Articles       Backup & Disaster Recovery