Knowledge Base

Remote Control Session

Article ID: 143
Last updated: 27 Jan, 2020

Remote Control Session

Introduction

Magoo technicians may request remote control of your system to complete a repair or service request. Depending on your service plan, a remote client may be installed to facilitate this process. If not, an ad-hock (Single Use) session may be requested from your technician. You may learn more about ad-hock sessions here.

During your on boarding process, your agency administrator may elect for ad-hock sessions only. This is where user access is required to initiate a remote session.

Remote Session

In most cases, your technician will request a remote session by email of chat. After hours sessions may be conducted without prompt in pursuing maintenance or service requests. You may identify an active session with a screen notification, system tray notification, or background changes.

Tray notification
Tray icon

Screen Prompt/ Technician Name

Chatting with a technician.

You may chat with your technician while a remote session is being conducted. Simply right click on the white Magoo shield and select open. You will then be presented with a chat window for use.

Chat Window
Chat Window

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Article ID: 143
Last updated: 27 Jan, 2020
Revision: 1
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