Knowledge Base
Recent Articles
Backup Service Users Guide
Download the complete Backup Service 8.0 Users Guide at the link below. Backup 8.0 Users Guide
10 Mar, 2020
Master Service Agreement
Master Service Agreement Client and Magoo & Associates, LLC ("Magoo & Associates", "we", and "US") agree to each of the following terms: Section 1. Defined Terms. 1.1 This "Agreement" means this Master Service Agreement, together with the Magoo & Associates proposal, which, when...
08 Mar, 2020 Comments: 0
Website Terms & Conditions
AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, Whether personally or on behalf of an entity (“you” and Magoo & Associates, LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the www.magoosvc.tech website as well as any...
28 Feb, 2020 Comments: 0
Unattended Client Connection
The Remote support chat feature is designed to allow a Magoo technician to chat with the machine operator while a remote session is active, or to request a remote session with the user. This feature is unavailable when a remote session is disconnected. Magoo control (remote access) is displayed...
27 Feb, 2020 Comments: 0
CPanel Webmail Email
Magoo website hosting customers have access to email accounts within their hosting tenant. Global management of the email features, security, and reports may be done within the general CPanel interface. Users may access their email from (1) an email application or device, or (2) online from their...
21 Feb, 2020
E911 & Kari's Law
ON FEBRUARY 16, 2020 KARIS LAW COMPLIANCE WELL BE GOING INTO EFFECT. THIS BRINGS A NEW SET OF FEDERAL REQUIREMENTS FOR CLOUD AND PRIVATE PBX SYSTEMS. KARI'S LAW PRIMARILY FOCUSES ON 2 AREAS: 911 ACCESSIBILITY AND NOTIFICATION. Accessibility Karis Law eliminates the possibility of dialing "9"...
18 Feb, 2020
QuickPay and PayNow
QuickPay / PayNow provides clients a quick and easy method of paying their invoice without the requirement to login to the client portal. With QuickPay, you may use your email address and invoice number to quickly pay your invoice. With QuickPay, you are unable to access your virtual wallet, and...
31 Jan, 2020
Accessing the Client Portal
Magoo is proud to announce client portal enhancements as part of our ongoing effort to simplify your technology experience. Our new client portal has many new features and enhancements to streamline account management, service & support, and provide the most convenient management experience for...
31 Jan, 2020 Comments: 0
Accessing Current & Closed Tickets
Depending on the users assigned permissions, individuals may login to their account portal and access current or closed tickets. If the ticket is current, additional information and attachments may be added to their ticket. To access current and closed tickets: Login to your account portal at...
31 Jan, 2020
Change User Permissions in Client Portal
Administrators may change user permissions based on the needs of their company, and employee position movies within the company. To change a users permission level: Login to your account portal at magoo.myportallogin.com/ Use the left menu bar and navigate to Users. Select the user you would...
31 Jan, 2020
Accessing the Finance Tab
Customers may now easily access advanced finance features directly from their account portal. To access your new finance portal: Login to your account portal at magoo.myportallogin.com/ with billing or admin rights. If you are associated with multiple accounts (personal & business),...
31 Jan, 2020
Managing Users in the Client Portal
Company administrators can add users to their company account and restrict use based on permission. The first company administrator will be created by your sales engineer. Subsequent administrators can be assigned from the company primary administrator. Magoo recommends this practice to expedite...
31 Jan, 2020
Creating a New Service Ticket
Partners may create new service tickets from their account portal. Creating and updating service tickets from your account portal ensures that information is gathered correctly, and expedites ticket processing. Customer that frequently use the account portal provided they experience faster...
31 Jan, 2020 Comments: 0
Finance Dashboard
The customer portal provides an intuitive interface to manage payment profiles and account history. To view you payment and billing history, simply select the money icon from the left menu to access your finance dashboard. From there, you have all the tools to manage your account finances,...
31 Jan, 2020
Paying Multiple Invoices
Viewing and paying multiple invoices has never been easier. You can now view your entire payment history, current invoices, past invoices, and select the invoice that you would like to apply payments. Simply login to your portal at magoo.myportallogin.com Navigate to the finance icon in the...
31 Jan, 2020
Paying Single Invoice
Paying invoices from your client portal could not be easier. Navigate to magoo.myportallogin.com and login with your Microsoft or Gmail username and password. From there, select the finance icon in the left menu. From the finance menu: Select or view the invoice you would like to pay. Select...
31 Jan, 2020
Autopay Invoices
Magoo is pleased to announce Autopay. Autopay allows customers to schedule automatic payments for their agreements based on their specific needs. To enroll in Autopay, simply: Login to your client portal at magoo.myportallogin.com with your Microsoft or Gmail credentials. Select the finance...
31 Jan, 2020
View and Respond to Invoices
Clients have the ability to view and comment on invoices within their account. To make a comment on an invoices: Navigate to your client portal at magoo.myportallogin.com and login with your Microsoft or Gmail username and password. Select finance from the left menu. Select the invoice you...
31 Jan, 2020
Adding Payment Methods to Your Wallet
Customers may save either credit card or bank accounts for future use within their secure wallet. Adding a payment method could never be easier. Login to your client account at magoo.myportallogin.com with your Microsoft or Gmail username and password. Navigate to the finance tab within the...
31 Jan, 2020
Viewing News from the System Tray
Viewing News from the System Tray Magoo & Associates will release pertinent news, feature enhancements, and relevant security articles to assist your organization. The articles are generally published by multiple means, but items deemed relevant will be exclusively published on our news...
27 Jan, 2020 Comments: 0
View Ticket Status
View Ticket Status From Service Tray Viewing the status of a service ticket could not be easier. You may easily view the status of a ticket that was created from the service tray. Users may also view comments and add additional information directly from the service tray. To access current,...
27 Jan, 2020 Comments: 0
Remote Control Session
Remote Control Session Introduction Magoo technicians may request remote control of your system to complete a repair or service request. Depending on your service plan, a remote client may be installed to facilitate this process. If not, an ad-hock (Single Use) session may be requested from...
27 Jan, 2020 Comments: 0
Ad-Hock Remote Session
Remote Support Magoo supports your desktop, network, and server systems with various software, programs, and scripts. Depending on your service plan, these items may be installed and running. If this is not the case, Magoo may request an ad-hock remote session by directing you to go to the web...
26 Jan, 2020 Comments: 0
Desktop Chat With a Technician
Desktop chat with your service technician. To expedite service requests, your technician may request additional information from you with a chat session. If a chat is requested, you will see a popup screen appear on your desktop, titled "Magoo Service Chat". The chat should reference your...
26 Jan, 2020 Comments: 0
Creating a Ticket From the System Tray
Creating a new ticket from the system tray Although your computer is being monitored and issues remotely managed, users may find themselves identifying problems that may not be detected on the back end. When users identify an issue, or need some guidance, they can easily create a service request...
24 Jan, 2020 Comments: 0