Knowledge Base
Recent Articles
Visual Alerts for BLF Pickup - Yealink
Visual Alerts for BLF Pickup - Yealink Users may wish to see the calling party ID of other BLF members listed on their device. Although this feature is available within the users web portal, users may wish this to be displayed on their phone. This setting can be applied globally through a...
20 Aug, 2021
How to Remove an Account from Outlook
Over time it can become necessary to remove an account from outlook. Whether it be to remove an account you no longer user, or as part of troubleshooting. Use these steps to help you. Note: If you see the word POP or POP3 in the account setup, be sure you can see your emails on your computer or...
16 Jul, 2021
Connecting a remote session on Mac OSX
Introduction Join the remote session from a mac OSX machine Depending on how the invitation was created, you should select your invitation link, or enter a remote session code at support.magoosvc.tech. Once you have initiated joining the session, you should see a ZIP file being downloaded...
16 Jul, 2021 Comments: 0
New User - Getting Started
Whether you’re using the Web Client, smartphone app, Windows Desktop App or a desk phone, 3CX is your one stop for all business communication. Colleagues, clients or customers – 3CX provides the tools you need to collaborate, call, chat and more. Sync up with co-workers for higher levels of...
27 Jun, 2021
Access Voicemail from any Device
Certain circumstances may arise where you would like to access voicemail features from any device. For example, (1) you do not have a desk phone and need to set your voicemail by the mobile application, or (2) you would like to setup voicemail for another users extension. Access Voicemail...
22 Jun, 2021
Register a New Device
You can register a new device under the user profile or under phones. Setting up a new desk phone within 3cx is simple. In some cases PA systems or other devices may be a little more complex as device templates are unavailable. In the below example, we will be registering a Yealink T41s. ...
18 Jun, 2021
I am unable to login to my web portal
If you are unable to access your web portal, please ensure you are using the correct credentials. Typically, your user name is your extension, and your password was either sent to you by email or reset. You can contact your company administrator to reset your password. The administrator will...
15 Jun, 2021
3CX Guides
Get all the 3CX resources straight from the 3CX website. Still have issues? Contact our support team for individual assistance on your private pbx needs. Private PBX With 3CX Magoo offers Private on-premise or hosted PBX services. This allows your company greater growth and communications across...
15 Jun, 2021
Obtaining a CSR from your loosing carrier
Learn how to obtain a Customer Service Record (CSR) from your carrier. What is a CSR? A CSR is a copy of how your telephone records appear in the telephone company’s database. It contains information about each separate line charge (i.e. type of service, federal access charge, number...
17 May, 2021
Exchange Online 500 Error
Issue User provides that when they try to access Outlook Online (OWA), the screen reloads several times. They then encounter a 500 error where Microsoft provides "Something went wrong". Solution Office 365 administrator can generally remediate this issue by reloading Exchange. This can be done...
10 May, 2021
Import/Export Outlook .pst File
Export Outlook .pst File Go to file in the top right corner of Outlook. Select 'Open & Export' Click on 'Import/Export' Select 'Export to a file' and then click 'Next' Select 'Outlook Data File (.pst)' and click 'Next' Make sure that 'Include subfolders' is checked before...
04 May, 2021 Comments: 0
Accessing Exchange Online from Browser
Accessing Exchange Online from Browser Go to https://www.microsoft.com/en-ww/microsoft-365/exchange/email Click on the circle in the top right corner of the page that has a person and plus sign. Fill out the requested information with your email and password hitting 'Next' after each. ...
30 Apr, 2021
Domain Name Registration Agreement
THIS AGREEMENT HAS A PROVISION FOR ARBITRATION OF DISPUTES BETWEEN THE PARTIES. This Registration Agreement (“Agreement”) sets forth the terms and conditions of your use of domain name registration and related services (“Services”). In this Agreement “you” and “your” refer to you and the...
30 Mar, 2021 Comments: 0
Send mail using SMTP client submission
Recent changes (September 1st 2018) allows for SMTP authentication client protocol for multifunctional devices and hardware appliances. There are two distinct methods for authentication and mail submission. SMTP Client Submission Enter the following settings directly into your device or...
23 Dec, 2020
Server Hosting Terms of Service
These Terms of Service, together with any applicable Service Descriptions (as defined in Section 1.1) and Orders (as defined in Section 1.2) and other attachment attached hereto or otherwise made a part of these Terms of Service (collectively, the “Agreement”) is entered between Magoo &...
11 Nov, 2020 Comments: 0
Service Level Agreement -SLA- Server Hosting
Hardware Replacement Service Level Agreement – Dedicated Services Only Magoo & Associates guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced, in most cases, within 30 Minutes of identifying the problem. In the event that this guarantee...
11 Nov, 2020 Comments: 0
Create a Media File for Import
Users may take multiple media files and link them together for use within their Cloud VOIP services. Additionally, users may also modify or crop audio files for future use with their phone system. For this example, we will be taking numerous radio advertisements and merge them into one...
23 Oct, 2020
Upload Media to Your Phone System
Administrators may upload audio files for numerous uses within the Atlas platform. For this example, we will be uploading an audio files for seasonal on-hold music. You may also upload multiple compatible media files for future use. Uploading Media Files Please login to you account by...
23 Oct, 2020
Download Boomea
Increase the functionality of your VOIP phone service with our desktop application. Boomea is available for Windows, Mac, Android, and Apple Iphone You may download your version directly from the Boomea site HERE.
11 Aug, 2020
Boomea Introduction Video
The Boomea Unified Communications (UC) Application provides your staff a simple method of internal and external communications. Please watch the below video to learn more about the Boomea UC application. To learn more about the Boomea UC application, contact your sales engineer today at...
12 Jul, 2020
Internal Security Policies and Compliance
Health Insurance and Accountability Act (HIPAA) Requirements The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by covered entities and their business associates and gives patients an array of rights with respect to that information. ...
19 Jun, 2020 Comments: 0
Privacy Policy Statement
What information do we collect from the people that visit our website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, shipping address or other details to help you with your experience. When do we...
19 Jun, 2020 Comments: 0
Cloud & Hosting Terms of Service
CLOUD HOSTING TERMS OF SERVICE These Terms of Service, together with any applicable Service Descriptions (as defined in Section 1.1) and Orders (as defined in Section 1.2 below) and other attachment attached hereto or otherwise made a part of these Terms of Service (collectively, the...
19 Jun, 2020 Comments: 0
Master Service Agreement
Master Service Agreement Client and Magoo & Associates, LLC ("Magoo & Associates", "we", and "US") agree to each of the following terms: Section 1. Defined Terms. 1.1 This "Agreement" means this Master Service Agreement, together with the Magoo & Associates proposal, which, when...
19 Jun, 2020 Comments: 0
Acceptable Use Policy - AUP
Welcome to Magoo & Associates, LLC ("Magoo"). This Acceptable Use Policy ("AUP) governs your use of magoosvc.tech and is incorporated by reference into any MSP Application and General Service Agreement you previously entered into with Magoo & Associates, LLC (the Agreement"). for Magoo...
19 Jun, 2020 Comments: 0