Knowledge Base
Recent Articles
Boomea Introduction Video
The Boomea Unified Communications (UC) Application provides your staff a simple method of internal and external communications. Please watch the below video to learn more about the Boomea UC application. To learn more about the Boomea UC application, contact your sales engineer today at...
12 Jul, 2020
How to Remove an Account from Outlook
Over time it can become necessary to remove an account from outlook. Whether it be to remove an account you no longer user, or as part of troubleshooting. Use these steps to help you. Note: If you see the word POP or POP3 in the account setup, be sure you can see your emails on your computer or...
23 Jun, 2020
Internal Security Policies and Compliance
Health Insurance and Accountability Act (HIPAA) Requirements The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by covered entities and their business associates and gives patients an array of rights with respect to that information. ...
19 Jun, 2020 Comments: 0
Privacy Policy Statement
What information do we collect from the people that visit our website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, shipping address or other details to help you with your experience. When do we...
19 Jun, 2020 Comments: 0
Cloud & Hosting Terms of Service
CLOUD HOSTING TERMS OF SERVICE These Terms of Service, together with any applicable Service Descriptions (as defined in Section 1.1) and Orders (as defined in Section 1.2 below) and other attachment attached hereto or otherwise made a part of these Terms of Service (collectively, the...
19 Jun, 2020 Comments: 0
Master Service Agreement
Master Service Agreement Client and Magoo & Associates, LLC ("Magoo & Associates", "we", and "US") agree to each of the following terms: Section 1. Defined Terms. 1.1 This "Agreement" means this Master Service Agreement, together with the Magoo & Associates proposal, which, when...
19 Jun, 2020 Comments: 0
Acceptable Use Policy - AUP
Welcome to Magoo & Associates, LLC ("Magoo"). This Acceptable Use Policy ("AUP) governs your use of magoosvc.tech and is incorporated by reference into any MSP Application and General Service Agreement you previously entered into with Magoo & Associates, LLC (the Agreement"). for Magoo...
19 Jun, 2020 Comments: 0
E911 & Kari's Law
ON FEBRUARY 16, 2020 KARIS LAW COMPLIANCE WELL BE GOING INTO EFFECT. THIS BRINGS A NEW SET OF FEDERAL REQUIREMENTS FOR CLOUD AND PRIVATE PBX SYSTEMS. KARI'S LAW PRIMARILY FOCUSES ON 2 AREAS: 911 ACCESSIBILITY AND NOTIFICATION. Accessibility Karis Law eliminates the possibility of dialing "9"...
18 Jun, 2020
QuickBooks Error when Opening Linked Files – Error 404, Internet Explorer Cannot Display the Webpage, or Navigation to the Webpage was canceled.
Problem: When opening files linked inside of QuickBooks a web page error was received. Frequently seen errors include Error 404, Internet Explorer Cannot Display the Webpage, or Navigation to the Webpage was canceled. Additional Symptoms: Seen most frequently opening tax forms inside the...
17 Jun, 2020
Configuring Algo 8186 SIP Speaker
To configure an Algo 8186 SIP Paging System, please create a user and device configuration. The device configuration should be based on a BYOB template. No other features should be added to the account, including email, line keys, or company directory. You will need to assign an extension for the...
26 May, 2020
Disaster Planning Checklist
This checklist should only be used as a starting point for your Disaster Recovery Plan. This is in no way complete; we highly recommend you engage with a professional IT firm to map out a complete Disaster Recovery Plan for your business. Risk Assessment Define all critical functions,...
14 May, 2020 Comments: 0
Connecting a remote session on Mac OSX
Introduction Join the remote session from a mac OSX machine Depending on how the invitation was created, you should select your invitation link, or enter a remote session code at support.magoosvc.tech. Once you have initiated joining the session, you should see a ZIP file being downloaded...
26 Apr, 2020 Comments: 0
Backup Service Users Guide
Download the complete Backup Service 8.0 Users Guide at the link below. Backup 8.0 Users Guide
10 Mar, 2020
Website Terms & Conditions
AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, Whether personally or on behalf of an entity (“you” and Magoo & Associates, LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the www.magoosvc.tech website as well as any...
28 Feb, 2020 Comments: 0
Unattended Client Connection
The Remote support chat feature is designed to allow a Magoo technician to chat with the machine operator while a remote session is active, or to request a remote session with the user. This feature is unavailable when a remote session is disconnected. Magoo control (remote access) is displayed...
27 Feb, 2020 Comments: 0
CPanel Webmail Email
Magoo website hosting customers have access to email accounts within their hosting tenant. Global management of the email features, security, and reports may be done within the general CPanel interface. Users may access their email from (1) an email application or device, or (2) online from their...
21 Feb, 2020
QuickPay and PayNow
QuickPay / PayNow provides clients a quick and easy method of paying their invoice without the requirement to login to the client portal. With QuickPay, you may use your email address and invoice number to quickly pay your invoice. With QuickPay, you are unable to access your virtual wallet, and...
31 Jan, 2020
Accessing the Client Portal
Magoo is proud to announce client portal enhancements as part of our ongoing effort to simplify your technology experience. Our new client portal has many new features and enhancements to streamline account management, service & support, and provide the most convenient management experience for...
31 Jan, 2020 Comments: 0
Accessing Current & Closed Tickets
Depending on the users assigned permissions, individuals may login to their account portal and access current or closed tickets. If the ticket is current, additional information and attachments may be added to their ticket. To access current and closed tickets: Login to your account portal at...
31 Jan, 2020
Change User Permissions in Client Portal
Administrators may change user permissions based on the needs of their company, and employee position movies within the company. To change a users permission level: Login to your account portal at magoo.myportallogin.com/ Use the left menu bar and navigate to Users. Select the user you would...
31 Jan, 2020
Accessing the Finance Tab
Customers may now easily access advanced finance features directly from their account portal. To access your new finance portal: Login to your account portal at magoo.myportallogin.com/ with billing or admin rights. If you are associated with multiple accounts (personal & business),...
31 Jan, 2020
Managing Users in the Client Portal
Company administrators can add users to their company account and restrict use based on permission. The first company administrator will be created by your sales engineer. Subsequent administrators can be assigned from the company primary administrator. Magoo recommends this practice to expedite...
31 Jan, 2020
Creating a New Service Ticket
Partners may create new service tickets from their account portal. Creating and updating service tickets from your account portal ensures that information is gathered correctly, and expedites ticket processing. Customer that frequently use the account portal provided they experience faster...
31 Jan, 2020 Comments: 0
Finance Dashboard
The customer portal provides an intuitive interface to manage payment profiles and account history. To view you payment and billing history, simply select the money icon from the left menu to access your finance dashboard. From there, you have all the tools to manage your account finances,...
31 Jan, 2020
Paying Multiple Invoices
Viewing and paying multiple invoices has never been easier. You can now view your entire payment history, current invoices, past invoices, and select the invoice that you would like to apply payments. Simply login to your portal at magoo.myportallogin.com Navigate to the finance icon in the...
31 Jan, 2020