Knowledge Base
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Device Not Registering
When diagnosing a device that will not register, it is always best to be able to run a network packet capture on the LAN/WAN, or directly from the registering device such as the PBX or phone (if they support it). Yealink phones have a capture button built right into their GUI, and many PBXs and...
02 Mar, 2019
Boomea Web Portal Login
Clients may access their Boomea subscription by accessing their portal online through the web portal login. Alternatively, they may login to their desktop application. For more information on the desktop application, please visit Login to...
13 Oct, 2019
Yealink Auto Provisioning Codes
#!version: ##File header "#!version:" can not be edited or deleted, and must be placed in the first line.## ####################################################################################### ## Network CDP ## ...
13 Oct, 2019
Avast Cloud Care Privacy Policy
Avast Privacy Policy As the world’s most trusted antivirus software company, we aim to defend you against threats in cyberspace. To do so, we may have to collect your personal data to provide you with the best weapons and the most up-to-date security. We do not take your trust for granted. As...
16 Jan, 2020 Comments: 0
Download Boomea
Increase the functionality of your VOIP phone service with our desktop application. Boomea is available for Windows, Mac, Android, and Apple Iphone You may download your version directly from the Boomea site HERE.
11 Aug, 2020
Request error ((35, 'schannel: failed to receive handshake, SSL/TLS connection failed'))
Request error ((35, 'schannel: failed to receive handshake, SSL/TLS connection failed')) Files Cloud relies on TLS version 1.1 and 1.2. In order to resolve this erre, these protocols need to be enabled on all machines under Windows 7 that connect to the Files Cloud Services. Windows 7 supports...
08 May, 2019
Prevent attacks by blocking access to your wp-login.php page.
Hackers typically search for the common login page wp-login.php. Likewise, you may want to force your website visitors to login through your portal, and not the default Wordpress login page, but still allow administrators access to the appropriate page. Modify your themes function.php file. To...
08 Feb, 2019
Website Terms & Conditions
AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, Whether personally or on behalf of an entity (“you” and Magoo & Associates, LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the website as well as any...
28 Feb, 2020 Comments: 0
Unifi Video Login
Access Your NVR Remotely With Desktop Browser You may access your Unifi NVR system from a remote location by navigating to within a Google Chrome browser. Pleas ensure: Your NVR has been connected to the Unifi Video Portal. If your device was installed by one of our...
17 May, 2019 Comments: 0
VOIP Feature Listing
With Magoo & Associates we give you the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of services from Hosted PBX and VoIP to Enhanced SIP Trunking. Call Management ...
05 Sep, 2019
Avast Cloud Care (EULA)
End User License Agreement Please read the terms and conditions of this End User License Agreement (“Agreement”) carefully before you use the Solution (as defined below). This is a legally binding contract. By assenting electronically, or installing the Solution or using the Solution, you...
16 Jan, 2020 Comments: 0
Send mail using SMTP client submission
Recent changes (September 1st 2018) allows for SMTP authentication client protocol for multifunctional devices and hardware appliances. There are two distinct methods for authentication and mail submission. SMTP Client Submission Enter the following settings directly into your device or...
23 Dec, 2020
Boomea Video Conferencing and Web Meetings
Boomea provides both free and paid video conferencing and web meeting services through one consolidated user interface. Start/ Join a Meeting Click on the meetings app to display the Start and Join Meeting right-hand side information Click START MEETING to immediately start a meeting or ...
13 Mar, 2019
QuickBooks Error when Opening Linked Files – Error 404, Internet Explorer Cannot Display the Webpage, or Navigation to the Webpage was canceled.
Problem: When opening files linked inside of QuickBooks a web page error was received. Frequently seen errors include Error 404, Internet Explorer Cannot Display the Webpage, or Navigation to the Webpage was canceled. Additional Symptoms: Seen most frequently opening tax forms inside the...
17 Jun, 2020
International Product Shipment
For Product(s) shipped outside of the United States, in addition to the current Terms and Conditions of Sales and Services, the following Terms and Conditions of International Product Shipment will apply and will modify the Terms and Conditions of Sales and Services: All purchases from Customer...
13 Jan, 2020 Comments: 0
Unable to Make Outgoing Calls
When a device is unable to make calls, there is always a problem with the signaling between the SIP Server and the device. So what is normal signaling? Below is an example of normal SIP flow of an outgoing call. The device sends an INVITE to the SIP Server. INVITEs contain quite a bit of...
02 Mar, 2019
Cloud & Hosting Terms of Service
CLOUD HOSTING TERMS OF SERVICE These Terms of Service, together with any applicable Service Descriptions (as defined in Section 1.1) and Orders (as defined in Section 1.2 below) and other attachment attached hereto or otherwise made a part of these Terms of Service (collectively, the...
19 Jun, 2020 Comments: 0
One or no Way Audio
One or no way audio occurs when either NAT inspection fails, or the media destination is unreachable. Certain SIP signals contain SDP (Session Description Protocol) information. This information dictates the media destination IP address, port, and supported codecs. There are 3 signals that...
02 Mar, 2019
Pay Your Invoice Online
Magoo & Associates provides a customer portal to view your work history, search tickets, and make invoice payments. Additionally, administrators may add users and update user information to ensure fast and efficient service. View Invoices & Make Payments To view your account...
28 Feb, 2019
Nimbus Home
Nimbus Home The Nimbus application allows you to easily manage your voicemails, lookup your company contacts, and maintain or update your Find Me Follow Me settings. Tap on the home button at the top to access these tools.
03 Feb, 2019
To access your user dashboard for administrator and user functionality, please visit The user dashboard provides customizable features to configure and change you phone system. You may be provided different features based on your level of permissions. Dashboard The user...
26 Jul, 2019
DNS Configuration
Rmail Whitelist and Safe Sender Information Thank you for your interest in the RPost Registered Email™ technology and RMail® services. Emails sent using RMail services route through the RPost Cloud outside of your company’s email network, for processing, delivery, and receipt generation. As...
26 Jul, 2019
Separating Voice and Data Networks
Mago's Next Generation Voice Service provides advanced calling features for organizations of any size. Due to our ability to provide service without respect to agency size, configurations may vary from business to business. The below reference was written with an EdgeMarc device, and may be...
06 Mar, 2019
Third Party Cloud Services
13 Jan, 2020 Comments: 0
Acceptable Use Policy - AUP
Welcome to Magoo & Associates, LLC ("Magoo"). This Acceptable Use Policy ("AUP) governs your use of and is incorporated by reference into any MSP Application and General Service Agreement you previously entered into with Magoo & Associates, LLC (the Agreement"). for Magoo...
19 Jun, 2020 Comments: 0