Knowledge Base
Introduction & Training
Creating a Ticket From the System Tray
Creating a new ticket from the system tray Although your computer is being monitored and issues remotely managed, users may find themselves identifying problems that may not be detected on the back end. When users identify an issue, or need some guidance, they can easily create a service request...
24 Jan, 2020 Comments: 0
Desktop Chat With a Technician
Desktop chat with your service technician. To expedite service requests, your technician may request additional information from you with a chat session. If a chat is requested, you will see a popup screen appear on your desktop, titled "Magoo Service Chat". The chat should reference your...
26 Jan, 2020 Comments: 0
Remote Control Session
Remote Control Session Introduction Magoo technicians may request remote control of your system to complete a repair or service request. Depending on your service plan, a remote client may be installed to facilitate this process. If not, an ad-hock (Single Use) session may be requested from...
27 Jan, 2020 Comments: 0
View Ticket Status
View Ticket Status From Service Tray Viewing the status of a service ticket could not be easier. You may easily view the status of a ticket that was created from the service tray. Users may also view comments and add additional information directly from the service tray. To access current,...
27 Jan, 2020 Comments: 0
Viewing News from the System Tray
Viewing News from the System Tray Magoo & Associates will release pertinent news, feature enhancements, and relevant security articles to assist your organization. The articles are generally published by multiple means, but items deemed relevant will be exclusively published on our news...
27 Jan, 2020 Comments: 0
Accessing the Client Portal
Magoo is proud to announce client portal enhancements as part of our ongoing effort to simplify your technology experience. Our new client portal has many new features and enhancements to streamline account management, service & support, and provide the most convenient management experience for...
31 Jan, 2020 Comments: 0
Creating a New Service Ticket
Partners may create new service tickets from their account portal. Creating and updating service tickets from your account portal ensures that information is gathered correctly, and expedites ticket processing. Customer that frequently use the account portal provided they experience faster...
31 Jan, 2020 Comments: 0
Unattended Client Connection
The Remote support chat feature is designed to allow a Magoo technician to chat with the machine operator while a remote session is active, or to request a remote session with the user. This feature is unavailable when a remote session is disconnected. Magoo control (remote access) is displayed...
27 Feb, 2020 Comments: 0