Knowledge Base

General Voicemail Use

Article ID: 48
Last updated: 17 Feb, 2019

Customers may access and change voicemail settings from multiple locations on their physical device, online portal, and applications.

Accessing Voicemail Settings

Access VIA one of your assigned devices. These are devices that are assigned to your extension number. This is the most simple means of access.

  • Dial ** plus your assigned mailbox number. Example **1234
  • You will be prompted for password/PIN; enter your PIN followed by # sign.
  • You will be prompted to (1) listen to new messages, (2) review saved messages, (5) change settings; dial (5) for voicemail settings.

Access VIA on-network device that is not one of your assigned devices. These are devices that are of your company network, yet not assigned to you.

  • Dial star code *97
  • You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
  • You will be prompted for password/PIN; enter PIN followed by the # sign.
  • You will be prompted to (1) listen to new messages, (2) review saved messages, (5) change settings; dial (5) for voicemail settings.

Access VIA outside line. This would be any device that is not a device in your company network. For this means of access to be possible, company phone numbers must be routed to a menu that has an option for Check Voicemail.

  • Dial your company number.
  • at the menu, dial the option for Check Voicemail
  • You will be prompted for the mailbox number; enter your mailbox number followed by the # sign.
  • You will be prompted to (1) listen to new messages, (2) review saved messages, (5) change settings; dial (5) for voicemail settings.

Setting up your mailbox through the phone

  • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
  • After choosing option (5) of Voicemail Settings, you will be prompted to dial (1) Record mailbox greeting, (2) Change your name, (3) Reset PIN, (0) Return to main menu.

Changing your mailbox greeting

  • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
  • After choosing option 5 of Voicemail Settings, you will be prompted with options.
  • dial (1) for Change Greeting
  • You will be directed to record your new greeting.
  • After recording your greeting you will be prompted to dial (1) save new greeting, (2) review your new greeting, (3) re-record your new greeting.
  • Once you are happy with your recording dial (1) to save it.
  • Your new recording will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.

Recording your name

  • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
  • After choosing option 5 of Voicemail Settings, you will be prompted with options.
  • dial (2) for record Your Name
  • You will be directed to record your name.
  • After recording your greeting you will be prompted to dial (1) save recording, (2) review recording, (3) re-record.
  • Once you are happy with your recording dial (1) to save it.
  • Your name will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.

Resetting your password

Voicemail password can be reset in two ways.

  1. Contact your account administrator to have them set the password for you.
  2. Connect to your voicemail via phone and reset the password yourself.
  •  Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
  1. After choosing option (5) of Voicemail Settings, you will be prompted with options
  2. Dial 3 for Reset Password (PIN)
  3. You will be prompted to enter new password followed by the # sign
  4. You will be prompted to re-enter new password followed by # sign to confirm
  5. Your new password will be saved, and reported as such by the operator. At this point you can hang up, or carry on with other operations as listed in the operator prompt.

Checking your voicemail from an outside phone

For this means of access to be possible, your company phone number must be routed to a menu that has an option for Check Voicemail

  • Dial your company number.
  • At the menu, dial the option for Check Voicemail
  • You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
  • You will  be prompted for password/PIN; enter PIN followed by # sign.
  • You will be prompted to dial (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings.
  • Dial 1 to review your voicemails
  • reviewing your voicemail(s) - per voicemail
    • Dial (2) to repeat current voicemail
    • Dial (1) to save current voicemail
    • Dial (7) to delete current voicemail
    • Dial (0) to return to main menu

Voicemail to email

This is a feature set by a switch that is just under your email on the simple user dashboard. It is simply set to ON or OFF.

  • ON - With this feature ON, any voicemails received will emailed to the email address(es) provided on the voicemail box in addition to the device user. The voicemail itself will be an mp3 attachment to the email. The email body will give the time/date and the to/from numbers. Voicemails may or may not be deleted after this process depending on the Delete After Notification setting determined by your account administrator.
  • OFF - With this feature OFF, no such translation or email will occur. You will manage your voicemail messages in the traditional way.

Delete After Notification is a setting governed by your account administrator. It is a simple ON/OFF switch that is only relevant if Voicemail To Email is ON. Contact your account administrator to have this feature set accordingly.

Voicemail to voicemail

  • To send a voicemail from one device to another, follow the steps below:
  • Access your voicemail using any of the methods above
  • While listening to a message you would like to send, press 3
  • You will be prompted to enter the mailbox number of the recipient
  • Press Pound (#) to finalize the transmission.

Dashboard voicemail

As a simple user you can access voicemail from your dashboard. You can listen, save, and delete your messages from a simple, elegant interface.

  • Located on the right side of the dashboard under --Quick Call-- is --My Voicemail--.
  • If there are any voicemail messages in your mailbox, there will be a plaque for each under the --My Voicemail-- header.
  • If there are no messages in your mailbox, there will be nothing under the header.
  • Clicking on a plaque will reveal options for that message.
    • Clicking on the little phone icon in the top-left corner of the plaque will queue --Quick Call-- up for a call to the message source.
    • There will be buttons to Unread, Save, and Delete the voicemail message.
      • Unread - marks the message as unread
      • Save - will keep the message in queue
      • Delete - will remove the message and delete it from the server
    • There will also be a mini media player interface provided to listen to the message.

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Article ID: 48
Last updated: 17 Feb, 2019
Revision: 1
Views: 34