Knowledge Base

Feature Codes

Article ID: 65
Last updated: 02 Mar, 2019

Voip feature codes provide increased functionality between devices and our hosted VOIP platform. Voip feature codes can be toggled PN/OFF at the account level for each tenant. We have listed common feature codes below:

Feature Codes
Action Description Dial
Enable Call Forward Turn call forwarding on *72
Disable Call Forward Turn call forwarding off *73
Toggle Call Forward Flip call forwarding on or off *74
Update Call Forward Change the number forwarding goes to *56
Park and Retrieve Park and Retrieve a call IE Blind Transfer to *31 to Park Call *31 to Retrieve. *3
Valet Valet park a call. System will announce the parking slot number *4
Retrieve Retrieve a Valet-parked call. *51 followed by slot number IE *5100 *5
Check Voicemail Call *97 to check voicemail box. *97
Direct to Voicemail Send call directly to voicemail. IE Blind Transfer to **101 **
Intercom Place an intercom call. *0 followed by the extension number IE *011 *0
Privacy Make an anonymous call *67 followed by the number *67
Enable Hot Desking As a device user, log into a phone and take it over *11
Disable Hot Desking As a device user, log out of a phone  *12
Toggle Hot Desking As a device user, log in or log out of a phone (depending on your current state) *13
Direct Pickup Pick up call ringing another user *8 followed by the user extension *8100 *8
Dynamic Call Recording While on a call press *1 to start recording and *2 to stop a recording *1/*2

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Article ID: 65
Last updated: 02 Mar, 2019
Revision: 1
Views: 57