Knowledge Base

Client Installation

Article ID: 52
Last updated: 05 Sep, 2019

Acronis backup & disaster recovery agents can be deployed in various operational environments for numerous physical, cloud, and virtual applications.These systems include; (Windows) (Sql) (Exchange) (Active Directory) (Office 365) (Linux) (Mac) (VMware) (VMware Windows) (Hyper-V) (Virtuozzo) (Mobile Platforms) & (Websites). 

Preperation

Choose an appropriate agent for the system that you will be backing up. Please ensure you have between 550MB - 800MB of free space for agent installation. Memory consumption may range from 300MB to 2GB depending on the amount and data type being processed. Recovery media, such as bootable disk, requires a minimum of 1GB of memory.

You will need to download your setup program from the web portal based on your selection by adding a device, and selecting the device type. After making your selection, please download your agent based on those selections.

There are several networking requirements to ensure prior to installation. Please ensure that the following ports allow inbound and outbound connections by TCP:

  • 443 and 8443; these ports are used for accessing the backup console, registering the agents, downloading the certificates, user authentication, and downloading files from the cloud servers.
  • 7770...7800; the agents use these ports to communicate with the backup management server.
  • 4445; the agents use this port for data transfer during backup and recovery.

If proxy server is enabled in your network please refer back to your system administrator.

The minimum internet connection speed required for managing agent from the cloud is 1mbit/s.

Windows Client Installation

  1. Ensure that the machine is connected to the internet.
  2. Log on as an administrator and start the setup program.
  3. [optional] Click Customize Installation Settings and make the appropriate changes if you want:
    • To verify or change the proxy server host name/ip address, port, and credentials. If a proxy server is enabled in Windows, it is detected and used automatically.
    • To change the installation path.
    • To change the account for the agent service.
  4. Click Install.
  5. [Only when installing Agent for VMware] Specify the address and access credentials for the vCenter Server or stand-alone ESXi host whose virtual machines the agent will back up, and then click Done. We recommend using an account that has the Administrator role assigned. Otherwise, provide an account with the necessary privileges on the vCenter Server or ESXi.
  6. [Only when installing on a domain controller] Specify the user account under which the agent service will run, and then click Done. For security reasons, the setup program does not automatically create new accounts on a domain controller.
  7. Wait until the registration screen appears.
  8. Do one of the following:
    • Click Register the machine. In the opened browser window, sign in to the backup console, review the registration details, and then click Confirm registration.
    • Click Show registration info. The setup program shows the registration link and the registration code. You can copy them and perform the registration steps on a different machine. In this case, you will need to enter the registration code in the registration form. The registration code is valid for one hour.

Alternatively, you can access the registration form by clicking All devices> Add, scroll down to Registration via code and then click Register.

TIP Do not quite the setup program until you confirm the registration. To initiate the registration again, you will have to restart the setup program, and then click register the machine.

As a result, the machine will be assigned to the account that was used to log into the backup console.

Linux Installation

  1. Ensure that the machine is connected to the internet.
  2. As the root user, run the installation file. If a proxy server is enabled in your network, when running the file, specify the server host name/IP address and port in the following format:
    • --http-proxy-host=ADDRESS --http-proxy-port=PORT --http-proxy-login=LOGIN --http-proxy-password=PASSWORD.
  3. Select the check boxes for the agents that you want to install. The following agents are available:
    • Agent for Linux
    • Agent for Virtuozzo
      • Agent for Virtuozzo cannot be installed without Agent for Linux.
  4. Wait until the registration screen appears.
  5. Do one of the following:
    • Click Register the machine. In the opened browser windows, sign in to the backup console, review the registration details, and then click Confirm registration.
    • Click Show registration info. The setup program shows the registration link and the registration code. You can copy them and perform the registration steps on a different machine. In this case, you will need to enter the registration code in the registration form. The registration code is valid for one hour.

Alternatively, you can access the registration form by clicking All devices> Add, scrolling down to Registration via code, and then click Register.

TIP  Do not quit the setup program until you confirm the registration. To initiate the registration again, you will have to restart the setup program and repeat the installation procedure.

Troubleshooting information is provided in the file:/usr/lib/Acronis/BackupAndRecovery/HOWTO.INSTALL

MacOS Installation

  1. Ensure the machine is connected to the internet.
  2. Double-click the installation file (.dmg).
  3. Wait while the operating system mounts the installation disk image.
  4. Double-click Install.
  5. If a proxy server is enabled in your network, click Backup Agent in the menu bar, click Proxy server settings, and then specify the proxy server host name/IP address, port, and credentials.
  6. If prompted, provide administrator credentials.
  7. Click Continue.
  8. Wait until the registration screen appears.
  9. Do one of the following:
    • Click Register the machine. In the opened browser window, sign in to the backup console, review the registration details, and then click Confirm registration.
    • Click Show registration info. The setup program shows the registration link and the registration code. You can copy them and perform the registration steps on a different machine. In this case, you will need to enter the registration code in the registration form. The registration code is valid for one hour.

Alternatively, you can access the registration form by clicking All devices> Add, scrolling down to Register via code, and then clicking Register.

Tip  Do not quit the setup program until you confirm the registration. To initiate the registration again, you will have to restart the setup program and repeat the installation procedure.

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Article ID: 52
Last updated: 05 Sep, 2019
Revision: 1
Views: 29