Knowledge Base

Can't Login

Article ID: 27
Last updated: 26 Jul, 2019

There are 4 common reasons that users can’t log into Boomea.

  1. The link in the welcome email has expired. To resolve this, contact Technical Support Services to have a new welcome email to you. (217) 318-3084 Ext 2
  2. A user no longer remembers their password. To resolve this, go to app.boomea.com and use the “Forgot Password” link. This will send you an email with a password reset link.
  3. A user does not know which email address to use to log in. To resolve this, contact Technical Support Service to request the information
  4. A user’s account has been suspended. To resolve this, contact Technical Support Services.

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Article ID: 27
Last updated: 26 Jul, 2019
Revision: 1
Views: 44